Banjo and Matilda

Privacy Commitment

We recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our personal standard. Under law, your rights to privacy are also protected. The National Privacy Principles, the Privacy Act and general law place strict requirements on us to treat certain information collected as confidential.

Send correspondence to Privacy Manager

Email: info@banjoandmatilda.com

Privacy FAQs

What information we collect?
We may collect the following information from you:

• your name and contact details;
• some personal details;
• other information that you will supply to us.

Why we collect the information?
We use the information to assist in providing you with relevant consumer information, notify you of products and special offers that may be of interest to you. The information we collect through www.banjoandmatilda.com helps us better understand the products and services most helpful to you.

We may also provide value-added services and offers.

Where we collect the information?
We collect the following information that you may be unaware of:

• the name of the domain from which you access the internet;
• the date and time you access our site;
• and the internet address of the website from which you linked directly to our site.

Disclosures

To whom do we regularly disclose personal information?
We may disclose information that we hold to related companies within our corporate group for marketing purposes.

Sharing information with third parties
www.banjoandmatilda.com does not share, sell or trade your personal information gathered online, such as email addresses or postal addresses. Personal information collected online will only be disclosed within our corporate group for marketing purposes.

Promotional communications
At Banjo & Matilda we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want use your information to enhance your shopping experience, please let us know by clicking on the unsubscribe link at the bottom of any of our communications.

Information deletion
Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.

Personal information access
You may review, change or delete personal information related your use of our online site. To access your information, simply click “Update my details” at the bottom of our website. If you would like to know what information we hold about you please contact our privacy manager.

If you discover that there is an error or information is missing, update your details online under the change your user details section.

We will try to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date.

Security
Any personal information that you submit will be protected by our secure server. We might, on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. However, banjoandmatilda.com will not to sell or trade your personal information to any third party organisations or individuals without your consent other than third party suppliers in the delivery of services you have agreed to accept from www.banjoandmatilda.com or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.

Online ordering security
Protecting your personal and order information is a priority at Banjo & Matilda. We want you to be able to order from banjoandmatilda.com with total confidence. As such we have created a secure transaction environment. We use Secure Sockets Layer (SSL 128-bit encryption) technology – Our On-line Ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to banjoandmatilda.com. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

By using the Banjo & Matilda site, you are consenting to the collection of information by www.banjoandmatilda.com

If any changes to these policies occur, we will notify our customers by updating this section of our website.

If you would like to talk to our privacy manager about this please contact:

E-mail: info@banjoandmatilda.com

Privacy rights
If you believe that our organisation has breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please email our privacy manager.

We will try to satisfy any questions that you have and correct any errors on our part.

Copyright
Unless otherwise indicated, copyright in the information on this web site is owned by Banjo & Matilda Pty Ltd. All rights reserved. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Banjo & Matilda Pty Ltd.

GIFT CERTIFICATES - TERMS & CONDITIONS:

Gift Certificates are non-refundable and not exchangeable/redeemable for cash.

Promotional Offers and Promotional Codes cannot be used in conjunction with Gift Certificates.

All valid and unused Banjo & Matilda Gift Certificates are fully transferable. Banjo & Matilda accepts no responsibility for any stolen or fraudulent Gift Certificates. It is the holder's responsibility to ensure the safe keeping of the Gift Certificate(s).

Exchanges do not apply to Gift Certificates.

If a Banjo & Matilda Gift Certificate is received and subsequently lost, the recipient may be eligible to have a replacement certificate emailed to them, on the following conditions:

• The certificate is still valid and has not yet been exchanged or used.
• Proof of purchase is provided; either an order number, purchaser's full name or purchaser's email address.
• Banjo & Matilda is able to correctly verify you as the original recipient.

Please note it is the certificate recipient's responsibility to obtain and provide Banjo & Matilda with all required verification details. Failure to do so will mean no replacement certificate can be issued.

Gift Certificate Expiry

Banjo & Matilda Gift Certificates must be used within 12 months of purchase. The expiry date of the original certificate is always maintained, even when a replacement certificate is issued, or the certificate is partially used.

Expired certificates are non-refundable in whole or in part. After a certificate has expired, it is no longer valid and all transaction attempts will be declined. Any unused value at the date of expiry will be lost.

The expiry date is clearly displayed on all Gift Certificates.

Banjo & Matilda is not liable or responsible for any loss suffered as a result of a Gift Certificate via email being blocked by filters or firewalls, or where the incorrect email address has been entered by the purchaser. If the recipient does not receive the email Gift Certificate, please contact us immediately to send certificates to an alternative email address.

Promotional Offers and Promotional Codes cannot be used in conjunction with Gift Certificates.