Please refer to the below table for shipping rates and information about your delivery:
Country | Destination | Cost | Delivered |
Australia | CBD Premium Courier (Sydney Only)* Capital Cities (excluding WA & TAS) & Metropolitan* Western Australia & Tasmania* Regional Areas* | $20.00 $15.00 $15.00 $15.00 | Same Day Service Next Day Service 2-5 Working Days 2-7 Working Days |
New Zealand | Capital Cities and Metropolitan Areas (Please note: regional areas may take a longer delivery time) | From $30.00 | 3-7 Working Days* |
United Kingdom | Capital Cities and Metropolitan Areas (Please note: regional areas may take a longer delivery time) | From GBP30.00 | 3-7 Working Days* |
Rest of the World | Capital Cities and Metropolitan Areas (Please note: regional areas may take a longer delivery time) | From $65.00 | 3-7 Working Days* |
- Delivery times are 10am-6pm Monday to Friday for Sydney CBD Premium Courier and 9am-5pm for Standard Delivery
- Deliveries must be placed by 1pm for Standard Next Day Service and 3pm for Same Day Premium Courier Service
Sydney CBD Premium Courier Service (Same Day Monday - Friday only)*
We offer a Same Day Premium Courier service for customers in the Sydney CBD and surrounding suburbs if the order is placed before 3pm. Surrounding suburbs include: Surry Hills, Darlinghurst, East Sydney, Ultimo, Pyrmont, Alexandria - and any Eastern Suburbs location.
Standard Delivery within Australia*
Orders placed before 1pm addressed to any capital city (except in Western Australia and Tasmania) or metropolitan area will be delivered the next working day. If the deadline of 1pm is missed, the parcel will be delivered the following working day.
Customers in Western Australia and Tasmania will receive goods in approximately 2-5 working days (although please note that in most instances your parcel will be delivered in 2-3 working days).
Customers in regional areas will receive their parcel within 2-7 working days depending on your distance from the local courier depot.
International Deliveries*
Countries outside Australia will receive orders in approximately 3-7 working days. Please refer to our table above for air-freight delivery costs.
Taxes and duties are calculated according to your shipping destination and itemised on the Order Summary page. Banjo & Matilda ships all luxury goods on a DPP basis (Delivery Taxes & Duty Pre Paid), which means that all relevant import taxes and duties will be included in the sale price. These charges (if not already included in the item price) will be shown clearly show you what DUTY and TAX (if any) you will have to pay at check out. This is so additional costs and delays by your local customs are avoided and you receive your luxury goods as quickly as possible. On occasion, some shipments may take up to 3 weeks to arrive, depending on the amount of time it may take for an item to clear customs (although please note that this is not usually the case).
Late Deliveries
Late Deliveries
If you have not received your order within the days specified above, please contact us at sales@banjoandmatilda.com. If you are trying to estimate when a package will arrive please consider the following:
- Orders placed after 1pm will be downloaded into the system for the following day therefore not processed that day.
Out of Stock Items
If an item is temporarily out of stock, we will contact you via email within 2 business days and inform you of the expected delivery if the product is not already noted as 'Out of Stock' on our website.
IMPORTANT INFORMATION
- All international orders require a signature upon receipt so please have shipped to a location you will be present (ie office)
- We are unable to redirect orders once items have been dispatched.
- Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
INSURANCE
Banjo & Matilda insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any international goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Banjo & Matilda and transfer of responsibility in the same way.
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