Returns

Before a return can be processed, contact must be made to [email protected] within 30 days of purchase for full price items or within 24 hours of receiving your order for sale items. Items must be in original condition with tags attached.

Customs duties and sales taxes are non-refundable through Banjo & Matilda. However, you may be able to recover these by contacting your local customs bureau directly.

International Returns

Full price international orders can be returned or exchanged at the cost of the customer. Items can be returned within 30 days of purchase in original condition, with tags. We offer a refund, exchange or store credit for full price returns. If you require a return, please contact [email protected]. Your returned item/s can be sent to our Head Office at:

Banjo & Matilda

Att: Lauren Ahern

76 William Street

Paddington NSW 2021

Australia

Customer Service (calling outside of Australia) +61291998672

Customer Service (calling within Australia)1300 854 058

Please download our Returns Form here – this must be included in your returned parcel.

Sale Item Returns

Sale items can be returned at the cost of the customer for a store credit that can be used online. Contact must be made to [email protected] within 24 hours of receiving your order to arrange the return and store credit.

Faulty Items

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered faulty. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund or store credit if the item cannot be repaired or replaced.

For faulty items that fall outside the 30 day return period, please contact [email protected] or contact our customer service team on +612 8096 2665.

For more information, visit our FAQ page here.