Shipping & Order Tracking

How do I track my order?

To track your delivery, simply enter the tracking number from your dispatch email or SMS in the box below and click track.

Please note there can be a delay in our couriers' tracking systems picking up consignment numbers. So if you've received an email saying your order's been sent, but it's not showing up on their system, don't panic. Just give it 24 hours and try again.

Alternatively, if your order is severely overdue, we are here to help.  Please email us at  You will need to reference your order number.  

Track my order >

Where do we ship?


We ship anywhere in the world (almost).  We use a number of carriers depending on which country.  If there is a problem shipping to your location, we will let you know at the checkout. 

What are the shipping costs?

For all orders over $300, shipping is completely free.  Express 3-day shipping for orders $299 and less costs a flat $25. Please note if an items if purchased on sale, orders can be delayed as up to 5-7 days however we will be shipping during the Black Friday weekend. 

How fast is delivery?

Your order will be dispatched the same day if received by 12pm (US EST) - excluding major US public holidays.

Shipping takes within 5-7 working days. However depending on your location, your order can sometimes arrive as quickly as 3 days. 

Please note that due to a high level of orders during our sale period, there may be a slight delay with the dispatch of your order. Feel free to email us if you have any questions but do rest assured we are trying to get your sweater to you as fast as possible!

Do I have to sign for my order? 

We know you are busy and may not be available to sign for your order.  If you would like your parcel to be delivered without a signature, please let us know in the notes/comments section of your order or email us. 

Will I have to pay any duties and taxes?

All orders are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the product prices. Sales tax is calculated according to your shipping location and will be shown once your country is selected at checkout.  

Returns are completely free.

We want you to adore every one of your Banjo & Matilda pieces.  So feel free to select as many styles and or sizes you like, and we will help you return anything which isn’t perfect.   We cover all costs for returns. If you're looking for an exchange, we'll provide you with a credit note and you can re-purchase your desired item.  

Return & Exchange of Sale items

All Sale items are final and cannot be returned or exchanged.

We rarely go on sale, but when we do, you will find some incredible Banjo & Matilda pieces at heavily discounted prices so we can make way for new styles. These items cannot be returned or exchanged.

Arrange a Return or Exchange > 

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