Deliveries & Shipping

Delivery Options

All orders are sent using an Express Courier service on a Delivered Duty Paid basis. Please note that we choose to send via these services because of the high value of our products.

International Orders

For International orders, we use an Express Courier Service, which requires a signature on arrival. Please add appropriate delivery instructions to your order if there will be no one present at the nominated address. This service is free for orders over $300.

Track your shipment HERE

*If you authorise for your package to be left without a signature, you are agreeing that Banjo & Matilda will not be responsible or obliged to provide a refund or replacement item/s should your package go missing.

Delivery Time

We are moving to a new Warehouse so we can offer you a even better service. All deliveries will now take slightly longer then normal over the next week while we get everything all set up. Any orders taken now will be sent after the 28th August 2015. Please don't hesitate to contact us if you have any questions [email protected].

Orders placed after 10am AEST will be sent the following business day, shipping can take from 3-5 days, should anything affect this delivery time, you will be contacted. Delivery time does not include weekends or public holidays. Additional delays can apply for regional shipping locations. We do work closely with our Courier services to minimise these potential delays.

Shipping Locations

Austria, Belgium, Bulgaria, Canada, China, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom and United States.

For orders to Australia and New Zealand, please visit banjoandmatilda.com.au

Duties and Taxes

All orders are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the product prices. Sales tax is calculated according to your shipping location and will be shown once your country is selected at checkout.

For more information, visit our FAQ page here.

Return Shipping

International orders can be returned or exchanged at the cost of the customer. Items can be returned within 30 days of purchase in original condition, with tags. Please contact [email protected] if you need to return your order.

Sale items can be returned at the cost of the customer for a store credit that can be used online. Contact must be made to [email protected] within 24 hours of receiving your orders to arrange the return and store credit.

Please refer to our Returns page here for more information.

Sale Returns

All sale items are final. We do not exchange or refund.