Returns

Returns are easy

We want you to love everything you buy from us so we make returning anything that's not quite right, super easy. You have 90 days to decide whether or not it's perfect, send it back to us in its original condition with all its swing tags attached. No reason not to buy and try now!

Returns are free*

Yes, that's right - return shipping costs are completely free within the US. Just lodge your return below or email us and we'll get you started. 

Returns on sale items

Sometimes we do go on sale however when this happens, please choose carefully as unfortunately we have a very strict no return policy on sale items. 

Return and repurchase

If you decided you would like a different colour or size, simply repurchase your item and return the one you don't want anymore and we'll refund it for you*. We don't process exchanges as our stock fluctuates so quickly and we don't want you to miss out while we're waiting for your returned item. 

Some other little bits & pieces

We're shoppers ourselves too so we understand that some things can get lost in translation when wanting to return your items.
*Just a note that initial shipping costs will not be refunded and free returns don't apply to addresses outside of Australia.
Check out our FAQs here or email us if you're still unsure. 

Start your returns process here. 

Still unsure?

Our customer service team are here to help! Talk to us on Live Chat or email us on hello@banjoandmatilda.com.

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