Shipping & Deliveries

How To Track Your Order

To track your delivery, please click the link below and simply enter the tracking number from your dispatch email or your order details. Alternatively, click the tracking link in your shipment confirmation email which will take you directly to the courier's website to track your delivery.

Track Order.

Please note there can be a delay in our couriers' tracking systems picking up consignment numbers. So if you've received an email saying your order's been sent, but it's not showing up on their system, don't panic. Just give it 24 hours and try again.

Alternatively, if your order is severely overdue, we are here to help.  Please email us at hello@banjoandmatilda.com with your order number handy. 

Shipping Costs

For all orders over USD $300, shipping is completely free.  Shipping for orders under USD $300 costs a flat USD $25 worldwide. Please note that your order value of $300 has to be met after your discount is applied to be valid for free shipping. 

Delivery Times

Your order will be dispatched the same day if received by 12pm AEST (Australian Eastern Standard Time) on business working days. Please note that this does not include weekends and public holidays.

Shipping takes within 5-7 working days. However depending on your location, your order can sometimes arrive as quickly as 3 days. Public holidays and weekends are not included in the shipping time.

Please note that due to a high level of orders during sale periods, there may be a slight delay with the dispatch of your order. Feel free to email us if you have any questions but do rest assured we are trying to get your sweater to you as fast as possible!

Where We Ship To

We ship (almost) anywhere in the world! We use a number of different couriers depending on your location to ensure the most suitable one is selected. If there is a problem shipping to your location, we'll be sure to contact you before your order ships. Just a note that we don't ship to PO Boxes or Parcel Lockers!

Duties & Taxes

All orders are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in your final checkout price. You should not incur any additional fees when the shipment arrives in your country.

Our Warehouses

As a global brand, we ship everywhere around the world. To ensure efficiency, we have two warehouses - one in Australia and one in the US. Depending on stock availability, it may mean that some of your items will be shipped from one or the other warehouse. Don't worry! It will still arrive safely. 

Still have questions?

Check our FAQ Page here. Or speak to our amazing customer service team.

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